Return Policy
At NURAE ATHLEISURE, we want you to love every piece you purchase from us.
If for any reason you are not fully satisfied, we’re here to make your return process simple and fair.
30-Day Return Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return:
The item must be in the same condition that you received it — unworn, unwashed, and unused
All tags and original packaging must be intact
A receipt or proof of purchase is required
To start a return, please contact us at support@nuraeathleisure.com
Once your return is approved, we’ll send you a return shipping label and detailed instructions on how and where to send your package.
Please note: Items sent back without prior approval will not be accepted.
For any return-related queries, you can always reach us at support@nuraeathleisure.com
Damages and Issues
We carefully inspect each item before shipping, but if your order arrives defective, damaged, or incorrect, please contact us immediately upon receiving it.
We’ll evaluate the issue and arrange a replacement or refund as quickly as possible.
Exceptions / Non-returnable Items
Certain items cannot be returned, including:
Custom-made or personalized products
Intimates or personal wear items for hygiene reasons
Sale or discounted products
Gift cards
If you have questions about the return eligibility of a specific item, please contact our support team before sending it back.
Exchanges
To ensure you get your desired item quickly, we recommend placing a new order for the item you want and returning the previous one.
Once your return is received and approved, we’ll process your refund promptly.
European Union Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery — for any reason and without explanation.
Your item must be unworn, unused, with tags attached, and in its original packaging. Proof of purchase is required.
Refunds
Once your return is received and inspected, we’ll notify you about the status of your refund.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note: it may take additional time for your bank or credit card provider to post the refund.
If it’s been more than 15 business days since your return was approved and you haven’t received your refund, please contact us at support@nuraeathleisure.com